Error Messages

Step by step instructions to help you deal with the frustrating Internet and computer problems you may run into while trying to use Dort Online™ Banking, Bill Pay or eStatements.

How to Make Sense of Online Banking Error Messages
How to Delete Temporary Internet Files & Cookies
How to Deal with a "Page Not Found" Error
How to Deal with "Security Alerts"

How to Make Sense of Online Banking Error Messages

Below is the error message you receive if you entered an incorrect member number or password. If you get this error message, please try logging again by clicking on the Back button in your browser and re-entering your member number and password. If you keep getting the error, please call us and we will help you get logged in.

Incorrect Member Number or Password Error

Below is the error message you receive if you try logging in five times or more with an incorrect password. After five unsuccessful tries you are locked out of Online Banking and you will need to call us to have your account unclocked.

5 or More Incorrect Log-in Attempts Error

Below is the error message you receive if your browser (Internet Explorer, Netscape, Firefox, etc.) is set to not accept cookies. [Click here for a detailed explanation of what a "Cookie" is and how it is used in Dort Online™ banking.] To correct the problem you will need to find the cookie settings in your browser and change them to allow session cookies. Our recommend browser settings page should help you find the setting you need.

Browser Doesn't Accept Cookies Error

Below is the error message you receive if you have a cookie stuck in your browser's memory. You may be able to fix this problem by going to the Dort Online™ Login page, clicking on the refresh button and then logging in again. If that doesn't work, you should try deleting your browser's cookies.

Cookie Stuck in Browser's Memory Error

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How to Delete Temporary Internet Files & Cookies

There are times when you may need to delete your computer's temporary Internet files and cookies to get rid of an error page that may be stuck in your computer's memory. Below are some Internet Explorer 6.0 instructions and screen shots to help you get through this process. If you have a browser other than Internet Explorer 6.0, please see the written instructions on our recommended browser settings page.

First, click on 'Tools' and then 'Internet Options.'

Click on Tools then Internet Options

Next, click on the 'Delete Cookies' button.

Click on Delete Cookies Button

Click 'OK' when you are asked if you want to "Delete all cookies in the Temporary Internet Files folder?"

Ok to Delete all cookies in the Temporary Internet Files

When that's done, it may take a couple of minutes, click on the 'Delete Files' button.

Then Click on the Delete Files Button

Click on the 'OK' button. You don't need to check the "Delete all offline content" box.

Click Ok

When this is done, this will likely take several minutes, click on the 'OK' button, close your browser and then re-open it.

Then Click on OK, close your broswer and then re-open it

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How to Deal with a "Page Not Found" Error

Sometimes Internet Service Providers, like AOL, Charter, Comcast, etc., get an error page stuck in one of their network caches and you won't be able to get to the Dort Online™ Banking login page. If this is the case, the first thing you should try to do is a hard refresh of the error page. A hard refresh is done when you hold down the Ctrl key and click on the browser's refresh or reload button.

Ctrl Button
plus
Refresh Button
or
Refresh Button
 
 

This type of refresh may clean out the stuck error page and get you to the login page. If it doesn't, and if you use a cable Internet connection, you may also try shutting off the power on your cable router, leave it off for a couple of minutes, and then turn the power back on. If none of this helps, please don't hesitate to call us.

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How to Deal with "Security Alerts"

If your PC's system date and time have changed because of a power outage you will likely get a message like this one when you go to the Dort Online™ Banking login page:

Security Alert
 
 

If you get this alert, please double-check your system date and time by double-clicking on the time in the bottom, right hand corner of your PC's desktop. There you can update the date and time.

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